JESSE GRIMMER

March 2022 - Present

Security/Greeter,
House of Platinum

• Displayed friendly and energetic behavior to create warm, fun atmosphere for guests.

• Fielded customer complaints and notified managers.

• Answered customer questions and pointed individuals in right directions.

• Acted as first point of contact for visiting clients and customers.

• Checked 50-120 customer IDs and verified age-restricted purchases per business day.

• Maintained clean, organized environments for presentable front-of-house areas.

• Created accurate customer profiles to facilitate future purchases.

• Greeted customers with smile and provided friendly, knowledgeable service.

February 2021- March 2022

Patient Consultant,
Trulieve

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Engaged with customers to effectively build rapport and lasting relationships.

• Engaged with customers to build rapport and loyalty.

• Prepared merchandise for sales floor by pricing or tagging.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Provided positive first impressions to welcome existing, new, and potential customers.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Solved customer challenges by offering relevant products and services.

• Engaged with 60-100 customers per day.

• Answered customer questions about sizing, accessories, and merchandise care.

• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Educated clients on current promotional offerings and products using persuasive selling tactics.

November 2015 - January 2019

Signal Support System Specialist, United States Army

• Provided maintenance and technical assistance to commanders and staff regarding signal support systems.

• Supervised and assisted with battlefield signal support systems and terminal devices.

• Utilized technical equipment to monitor network status in operational environments.

• Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.

• Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).

• Integrated new devices into managed networks while maintaining assigned security protocols and protections.

• Installed new wiring and networking hardware in existing facilities and within new construction.

• Handled all troubleshooting tasks for signal support services, which included radio, wire, and battlefield automated systems.

• Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.

• Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.

• Trained 6-10 new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.

September 2022- Current

Devry University 

• Undergraduate Certificate: Information Technology Essentials

• Major: Software Development

• Dean's List

• 4.0 GPA