MY EXPERIENCE

Roles & Responsibilities

Security/Greeter, House of Platinum

March 2022 - Present

Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Fielded customer complaints and notified managers.
Answered customer questions and pointed individuals in right directions.
Acted as first point of contact for visiting clients and customers.
Checked 50-120 customer IDs and verified age-restricted purchases per business day.
Maintained clean, organized environments for presentable front-of-house areas.
Created accurate customer profiles to facilitate future purchases.
Greeted customers with smile and provided friendly, knowledgeable service.

February 2021 - March 2022

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Solved customer challenges by offering relevant products and services.
Engaged with 60-100 customers per day.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Educated clients on current promotional offerings and products using persuasive selling tactics.

November 2018 - August 2019

· Led training in sanitation and cleaning practices.
· Delegated assignments and verified work quality and completion according to facility and regulatory standards.
· Supervised and directed daily work of team of 6 sanitation personnel.
· Identified repair needs and major maintenance concerns, and escalated issues to management.
· Responded immediately to calls from personnel to clean up spills and wet floors.
· Used hand trucks or manually lifted supplies, equipment and heavy furniture.
· Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
· Supervised supplies in inventory and submitted reorder requests.
· Cleaned walls and ceilings with special reach tools following regular schedule.
· Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
· Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

November 2015 - January 2019

Provided maintenance and technical assistance to commanders and staff regarding signal support systems.
Supervised and assisted with battlefield signal support systems and terminal devices.
Utilized technical equipment to monitor network status in operational environments.
Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
Integrated new devices into managed networks while maintaining assigned security protocols and protections.
Installed new wiring and networking hardware in existing facilities and within new construction.
Handled all troubleshooting tasks for signal support services, which included radio, wire, and battlefield automated systems.
Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Trained 6-10 new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.